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Privacy Policy


Update 11/02/20

IPS Group Services Ltd ("We") is committed to protecting and respecting your privacy.

This policy, in accordance with the General Data Protection Regulations (GDPR), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and stored by us.

We have appointed a Data Protection Officer who oversees privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

What Data We Collect About You

Personal data means any information capable of identifying an individual.

If you contact us, we may keep a record of that correspondence that includes company, name, email, business address, telephone and site address. We also collect information when you voluntarily complete customer feedback participate in competitions. Any website usage information is collected using cookies.

We may process certain types of personal data about you as follows:

Identity Data: may include your first name, last name.
Contact Data: may include your billing address, site address, email address and telephone numbers.
Financial Data: may include your company bank account.
Transaction Data: may include details about payments between us and other details of purchases made by you.
Usage Data: may include information about how you use our services.
Marketing and Communications Data: may include your preferences in receiving marketing communications from us.

How We Use Your Personal Data

We will only use your personal data when legally permitted to process your order, manage your account and to email reminders about our services. The most common uses of your personal data are:
• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase or contractual obligations.

How Your Data is Stored

Client data is held on our database to carry out our obligations arising from any contracts entered between you and us. The data is stored electronically on our secure servers and is backed up. The servers are protected using security software and firewalls.

Data Security

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Your data and any associated client data is NEVER passed on unduly to anyone outside of IPS Group Services.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes. After this time, it will be securely deleted from our systems. Any paper records are shredded when no longer required.

Disclosures of Your Personal Data

We may disclose information about you to the extent that we are required to do so by law in connection with any legal proceedings, to establish, exercise or defend our legal rights.

We may have to share your personal data with the parties set out below for the general running of our business:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Marketing Communications

We may use your information to email you reminding you of services that we offer. You are able to opt out of these emails at any time.

Please email with a subject line of "REMOVE" or simply unsubscribe from any mailings that you receive.

Information About Visiting This Website

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability.

Cookies are used on this website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the website.

Find out more about how you can control cookies at

To opt out of being tracked by Google Analytics across all websites visit

Policy Amendments

We may update this privacy policy by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Contact Information

You may instruct us to provide any personal information we hold about you.

It is very important that the information we hold about you is accurate and up to date. Please inform us of any changes to your personal information by emailing us at

If you have any questions, or require further information, please contact our Data Controller at or write to us at the address below.

IPS Group Services Ltd, 8 The Coles Shop, Merton Abbey Mills, Watermill Way, London SW19 2RD


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"Steve at IPS provides us with a great service. The team know exactly what they are doing and are no comparison to other companies. Highly recommended."Imtech